Healthcare provider Β· North America

Telehealth platform for a multi-site clinical group

Eleven clinics gained remote consultation and FHIR-synchronised records without replacing their existing Epic deployment.

45%
Reduction in patient intake wait time
31% β†’ 12%
No-show rate
6.5 hrs/wk
Clinician admin saved
The engagement

What we were asked to solve

Eleven clinics gained remote consultation and FHIR-synchronised records without replacing their existing Epic deployment.

Delivery ran from our USA hub with engineering capacity from Pakistan, under a single accountable architect. The programme followed our standard four-stage lifecycle, with working software demonstrated every fortnight rather than status reported.

Engagement profile
  • Sector: Healthcare & Life Sciences
  • Delivery hub: πŸ‡ΊπŸ‡Έ United States
  • Compliance surface: HIPAA, HITECH, GDPR
Disciplines applied
Measured outcome

Results after delivery

45%
Reduction in patient intake wait time
31% β†’ 12%
No-show rate
6.5 hrs/wk
Clinician admin saved
First pass
HIPAA audit result
How we engineer

A four-stage accelerated lifecycle

The same sequence on every engagement, whether it runs six weeks or two years. Each stage has an exit condition, so nobody discovers a disagreement in month four.

STAGE 01

Discover

We map the business outcome, constraints and existing estate before proposing anything. Discovery ends with a costed plan, not a sales deck.

1–3 weeks
STAGE 02

Architect

Rendering strategy, data model, integration contracts and the non-functional requirements are settled and documented as decision records.

2–4 weeks
STAGE 03

Execute

Fortnightly increments against a visible backlog, with working software demonstrated every cycle rather than status reported.

6–24 weeks
STAGE 04

Scale

Load testing, observability, runbooks and knowledge transfer β€” then either you take it in-house or we operate it under an SLA.

Ongoing
Related work

Comparable engagements

+161%
Organic sessions within three quarters
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