Insurance group Β· MENA

Automating claims intake with document AI

Twelve staff reading claim PDFs became two handling genuine exceptions, using an OCR and extraction pipeline with confidence-routed human review.

$1.9M
Annual operating cost removed
19 min
Claim processing time
98.6%
Extraction accuracy
The engagement

What we were asked to solve

Twelve staff reading claim PDFs became two handling genuine exceptions, using an OCR and extraction pipeline with confidence-routed human review.

Delivery ran from our Saudi Arabia hub with engineering capacity from Pakistan, under a single accountable architect. The programme followed our standard four-stage lifecycle, with working software demonstrated every fortnight rather than status reported.

Engagement profile
  • Sector: Fintech & Financial Services
  • Delivery hub: πŸ‡ΈπŸ‡¦ Saudi Arabia
  • Compliance surface: PCI-DSS Level 1, SOC-2 Type II, Open Banking (PSD2)
Disciplines applied
Measured outcome

Results after delivery

$1.9M
Annual operating cost removed
19 min
Claim processing time
98.6%
Extraction accuracy
7%
Manual review rate
How we engineer

A four-stage accelerated lifecycle

The same sequence on every engagement, whether it runs six weeks or two years. Each stage has an exit condition, so nobody discovers a disagreement in month four.

STAGE 01

Discover

We map the business outcome, constraints and existing estate before proposing anything. Discovery ends with a costed plan, not a sales deck.

1–3 weeks
STAGE 02

Architect

Rendering strategy, data model, integration contracts and the non-functional requirements are settled and documented as decision records.

2–4 weeks
STAGE 03

Execute

Fortnightly increments against a visible backlog, with working software demonstrated every cycle rather than status reported.

6–24 weeks
STAGE 04

Scale

Load testing, observability, runbooks and knowledge transfer β€” then either you take it in-house or we operate it under an SLA.

Ongoing
Related work

Comparable engagements

26h β†’ 8m
Job closeout time
Construction Mobile App Development Custom Enterprise Software

Offline-first field app for a GCC services operator

Crews working in low-signal industrial environments moved from paper job sheets to an offline-first mobile application with conflict-free sync.

99.87%
Crash-free sessions
2,400
Daily active crews
1.1s
Cold start time
Read case study
7 weeks
From kickoff to first revenue
Fintech SaaS Development UI/UX Design

Zero-to-enterprise compliance SaaS

A prototype became a multi-tenant product with SSO, RBAC and SOC-2 technical controls, closing its first six-figure enterprise contract in five months.

$6.20
Infra cost per tenant
11 min
Customer onboarding
0 min
Deployment downtime
Read case study
45%
Reduction in patient intake wait time
Healthcare Mobile App Development Web Development

Telehealth platform for a multi-site clinical group

Eleven clinics gained remote consultation and FHIR-synchronised records without replacing their existing Epic deployment.

31% β†’ 12%
No-show rate
6.5 hrs/wk
Clinician admin saved
First pass
HIPAA audit result
Read case study

Facing something similar?

We will tell you honestly whether this pattern applies to your situation, including when it does not.

Talk to usGet Estimate